![Correspondences of my email sent to support on 15 Jun 2022: To: support@celsius.network Cc: ceo@celsius.network Dear Alex and Celcius support, I am writing this email to ask for your special consideration to allow me to make a small withdrawal on my BTC held in Celcius. I understand that Celsius made the decision to pause withdrawals in a volatile market condition, but do hope that you review my case and give me special permission. I am 5.5 months pregnant with my third child. I am expecting to give birth in early October and I do need the fund to pay for the hospital, doctor and baby items such as cot, clothes, nappies etc. I also need the fund to pay for school fees for my two other schools aged children. I have attached a recent scan of my baby and a letter from my obstetrician confirming my pregnancy and planning for admission into the hospital. Scan of my baby that am carrying: [ultrasound photo of a fetus]](https://primary-cdn.web3isgoinggreat.com/entryImages/resized/celsius-doc104_300.webp)
Many customers write of being convinced by Alex Mashinsky personally, particularly in his weekly "AMA"s where he regularly claimed that Celsius was a safe platform with substantial reserves that could cover any potential losses. Mashinsky often denigrated traditional banks, referring to Celsius as a better and safer option.
Some of the letters are particularly heartbreaking, with customers referring to suicidal ideation or saying that they've been too ashamed to share the news of their financial losses with their family. One woman included a copy of an email she sent to Mashinsky and Celsius support, pleading for them to allow her access to her crypto, and including an ultrasound photo of a baby. "I do need the fund to pay for the hospital, doctor and baby items such as cot, clothes, nappies etc. I also need the fund to pay for school fees for my two other school aged children," she wrote.
